FAQs

Have a general health plan related question? View one of our Frequently Asked Questions (FAQs) listed below. Members, you can find answers about your specific medical plan in your summary of benefits and in your member handbook. Login or register to view them online.

Pharmacy Resources

Information about your pharmacy benefits including how to get your prescriptions while traveling, as well as how to order prescriptions by mail.

Providence Individual & Family Plans

Find answers to questions about Providence Individual & Family plans including how to reduce your premium, who can apply, how long the application process takes, and when coverage will begin.

Providence Medicare Pharmacy Resources

Answers to questions about Medicare Pharmacy Resources including how to find an in-network pharmacy as well as filling prescriptions outside of the network.

Providence Medicare Plans

Questions and answers that help explain Providence Medicare plans including what are some special features and what happens after you join.

Providence MCO

Find answers to questions about Providence MCO including who is eligible and how to change physicians.

Providence Personal Option and Open Option (EPO)

More information on Providence Exclusive Provider Organization (EPO) plans.

Providence Preferred

Common questions about Providence Preferred including who is eligible, what to do in an emergency, and what are the benefits of using a Providence Preferred physician or hospital.

myProvidence Registration

Information on the myProvidence web account features, services and tools including confidentiality and troubleshooting.